Who we are

Mindbloom Trauma Coaching programs are designed to support individuals in their journey of healing from trauma, offering personalized coaching sessions and resources to assist in their mental, emotional, and spiritual growth. 

These terms and conditions apply to the Mindbloom Trauma Coaching programs (all programs reference these terms and are referred to as the ‘Program’) offered by Mindbloom Trauma Coaching (referred to as ‘Mindbloom’, ‘we’, ‘us’, or ‘our’). 

These terms and conditions will become binding once you agree to proceed with our Program, use our Program, or make any payment for our Program. 

1. Introduction These Terms and Conditions (“Terms”) govern your access to and use of Mindbloom Trauma Coaching services. By signing up for our coaching programs, you agree to comply with and be bound by these Terms.
2. Services Mindbloom Trauma Coaching provides virtual coaching services aimed at supporting personal growth and healing. Our services include individual and group coaching sessions, access to exclusive content, and community support.
3. Eligibility Our services are available to individuals aged 18 and over. By participating in our programs, you confirm that you meet this age requirement.
4. Booking and Payments

• 4.1. Booking: Coaching sessions must be booked in advance. Availability is subject to change, and we encourage early booking to secure your preferred time slots. 

• 4.2. Payments: All payments must be made in full before the commencement of the coaching program. We accept payments via online payment using debit or credit cards. 

• 4.3. Refunds: Refunds will be provided in accordance with our refund policy (see Section 7). 

5. Cancellation, Rescheduling, and Late Arrivals

• 5.1. Cancellation: If you need to cancel a session, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the session may result in a cancellation fee. 

• 5.2. Rescheduling: You may reschedule a session with at least 24 hours’ notice, subject to availability. 

• 5.3. Late Arrivals: If you are more than 15 minutes late for a scheduled session, the session will be considered cancelled. In such cases, no reimbursement will be provided, and the session will not be rescheduled. 

6. Confidentiality We respect your privacy and are committed to maintaining the confidentiality of your personal information. All coaching sessions are confidential, and we will not share your information with third parties without your consent, except as required by law. 
7. Refund Policy

• 7.1. Refunds: Refunds will be issued only if you cancel your coaching program within 14 days of purchase, and before any sessions have taken place. After this period, no refunds will be provided. 

8. Limitation of Liability Mindbloom Trauma Coaching and its representatives shall not be held liable for any personal injury, emotional distress, or adverse outcomes arising from participation in our programmes. While our coaches are qualified professionals, the services provided are not intended to replace therapy, medical treatment, or professional healthcare. Participants are encouraged to seek independent advice from licensed medical or mental health practitioners for specific diagnoses or treatment. By engaging with our services, you acknowledge and agree that Mindbloom Trauma Coaching shall not be held responsible for any claims, damages, or losses resulting from participation.
9. Code of Conduct Participants are expected to engage in sessions with respect and consideration for others. Disruptive behaviour, harassment, or breach of confidentiality will not be tolerated and may result in termination of your participation without a refund.
10. Intellectual Property All content provided by Mindbloom, including course materials, videos, and other resources, is the intellectual property of Mindbloom. You may not reproduce, distribute, or use this content for commercial purposes without our written consent.
11. Changes to Terms Mindbloom reserves the right to update or modify these Terms at any time. We will notify you of any significant changes, and your continued use of our services will constitute acceptance of the revised Terms.
12. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of Queensland Government. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.
13. Contact Information For any questions or concerns regarding these Terms and Conditions, please contact us at [email protected].

 

By agreeing to these terms and conditions, you acknowledge that you have read, understood, and agree to be bound by them.